Frequently Asked Questions:
Transcript Issues
  • My transcript will only print one page-  You must use Internet Explorer to print the entire transcript. Firefox and Chrome will only print the first page.
  • My transcript says that the class was completed in 1900- Email a committee member to adjust the date of completion
  • My transcript doesn't have all of my courses listed-Check to see that the date range is set to include the current date
  • My course has been completed, but doesn't show up on my transcript-log into PDExpress, >My Information tab> Preferences>CEU hours> needs to say 125 hours instead of whatever number is there
  • How many days from uploading my transcript to subfinder, will it be updated on the MN Dept of Ed website? Usually within a week
  • Can I upload my transcript to subfinder before I've met all the requirements? No.  The transcript will be considered incomplete and returned to you via email.
  • I have a temporary license, do I have requirements to meet?-Yes, they are printed in the body of your temporary license
  • Is an online class on Autism, ADHD, or something other than Mental Illness acceptable for the requirements of "Onset of Mental Illness"?-Not usually, before signing up for the class, email a committee member
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